Even though the wait was lengthy, the end result was worthwhile. Got the vehicle I wanted.

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Came in for CV Axle and strut assembly replacement. Left with an axle that caused vibration and shaking upon acceleration. It was replaced with Hyundai OEM covered by parts and labor warranty but they failed to do a 4 wheel alignment which is required for repairs like this after the warranty repair. We never get any videos they send us and the service advisor claims to never get any of our messages. We’re only able to communicate in person or on voice call if they pick up. My concern is that a required preventative maintenance was neglected which is the 4 ... Read More

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Google - Nov 7, 2026

Came in for CV Axle and strut assembly replacement. Left with an axle that caused vibration and shaking upon acceleration. It was replaced with Hyundai OEM covered by parts and labor warranty but they failed to do a 4 wheel alignment which is required for repairs like this after the warranty repair. We never get any videos they send us and the service advisor claims to never get any of our messages. We’re only able to communicate in person or on voice call if they pick up. My concern is that a required preventative maintenance was neglected which is the 4 wheel alignment which is left out of our receipt for the repair after warranty. Here’s an update. Besides the delay of everything getting done because the part wasn’t completely in spec; we got everything resolved after getting the proper part in and confirmed with the mechanic that the necessary 4 wheel alignment was performed. Thank you.

Horrible experience with the service department at Werner Hyundai. Completely unresponsive and unhelpful from start to finish. Calls and messages go ignored for days, no updates on status, and zero follow-through. The entire service process felt disorganized and dismissive of the customer. Crystal was by far the worst. Rude, unprofessional, and completely uninterested in resolving anything. She made the whole situation worse with her attitude and lack of communication. Avoid dealing with her if possible. Would not recommend their service department. Take your business elsewhere if you value your time and want actual help.

We bought a new Hyundai Sante Fe from Werner Hyundai. Craig Auerbach was our salesman, and I cannot recommend him any higher. He was polite, knowledgeable, and extremely helpful throughout the entire process. Thank you, Craig for a great experience. My wife loves her new car.

Well, i've been back four times to get hydrogen. In my tires, and the man is never there. So I don't know what's going on.

Unacceptable. Absolutely Embarrassing. I saw the X5 purchased from Werner Hyundai, and I genuinely couldn’t believe a dealership would hand over a vehicle in that condition. Filthy steering wheel, leftover food, stains, trash, dirt, and debris throughout the interior. It looked like nobody had bothered to inspect it, let alone clean it. And they charged an additional $1,000 reconditioning fee? That’s outrageous. You don’t charge customers for services you clearly haven’t delivered. There is a difference between overlooking a detail and having absolutely no standards. This was the latter. If this is what Werner considers acceptable, I’... Read More

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Google - Nov 1, 2026

Unacceptable. Absolutely Embarrassing. I saw the X5 purchased from Werner Hyundai, and I genuinely couldn’t believe a dealership would hand over a vehicle in that condition. Filthy steering wheel, leftover food, stains, trash, dirt, and debris throughout the interior. It looked like nobody had bothered to inspect it, let alone clean it. And they charged an additional $1,000 reconditioning fee? That’s outrageous. You don’t charge customers for services you clearly haven’t delivered. There is a difference between overlooking a detail and having absolutely no standards. This was the latter. If this is what Werner considers acceptable, I’d hate to see what they consider unacceptable. Save yourself the headache. Take your business elsewhere.

If you own a Genesis do not take your vehicle here to be serviced. Damaged my headlight making another repair and denied the damage. Took it back because they were going to ‘make it right’ and now my headlight is completely inoperable! Asked to speak to GM, still waiting!

Listen up ! I advise you guys to truly come down to Werner Hyundai jay was truly a big help. Communication top tier work ethic indeed a 10 i appreciate him and other staff for making my first time buying process a breeze . They everything in there power to get me the best fit deal .

The Werner Way is the Wrong Way. Avoid this dealership. Not even deserving of one star. Let me start with one decent highlight: my salesman was responsive. He was professional, and friendly. He deserves better than the culture he works under, and I don't hold any of this against him. Bought for a relative - This used vehicle was priced higher than anything on Werner's new inventory lot. For that kind of money, I expected a car that was actually ready for delivery. The exterior looked fine, which tells me Werner knows how to make a car look ... Read More

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DealerRater - Oct 29, 2026

The Werner Way is the Wrong Way. Avoid this dealership. Not even deserving of one star. Let me start with one decent highlight: my salesman was responsive. He was professional, and friendly. He deserves better than the culture he works under, and I don't hold any of this against him. Bought for a relative - This used vehicle was priced higher than anything on Werner's new inventory lot. For that kind of money, I expected a car that was actually ready for delivery. The exterior looked fine, which tells me Werner knows how to make a car look good for the handoff and simply chose not to care about the rest. Here's what I actually received: * Built up, caked-on grime on the steering wheel - at first I thought it was aged or deteriorated leather but after several swipes of a damp napkin, the grime began coming off. ((See picture, that’s grime, not tire residue)) * Trash in the door pockets * Drink stains from the previous owner, never cleaned * Footprints and dirt marks behind the front seats - see picture. * Potato Chip and oatmeal leftovers in the center console and floors * Fragments of God-knows-what in the cup holders Nobody cleaned the interior. It was as if nobody even looked in it. Then came the reconditioning fee. Reconditioning means a car is cleaned, inspected, and prepared for its next owner. I was charged $1k for exactly that, and I received a car that had been wiped down on the outside and left to rot on the inside. That's not reconditioning. That's a charge for work that clearly never happened. It's like paying a contractor for cleanup and finding sawdust on the floor. Have some pride in what you do, Werner. Selling cars with dignity and self-respect is the bare minimum, for yourselves and for the industry. Plenty of dealers are obsessed with service and treat every customer like they matter. At Werner, that standard has to start with ownership, then management (Danny), and it trickles down. A good salesman can't fix a dealership that doesn't prep its cars or stand behind its fees. This review is the result of leadership that doesn't care, not the people on the floor. If you charge premium prices and fees, deliver a premium product. Instead, you delivered an insult. Great job, Werner Auto Group. Thank you, Nesly. You deserve a better product to sell. The Werner Way is definitely the Wrong Way. Stay Away!!!

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I always bring my Genesis here to get serviced. This time I brought it in because my car kept shaking excessively and I just got a tired plugged. They did the inspection told me I need 4 new tires and an alignment. I get my car and the tire is flat. So I don’t know if they took the plug out the tire just so that I can rush getting the service done but I just got it plug a day before. Granted they did tell me plugs is temporary but my tires was okay for the time being before ... Read More

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Google - Oct 23, 2026

I always bring my Genesis here to get serviced. This time I brought it in because my car kept shaking excessively and I just got a tired plugged. They did the inspection told me I need 4 new tires and an alignment. I get my car and the tire is flat. So I don’t know if they took the plug out the tire just so that I can rush getting the service done but I just got it plug a day before. Granted they did tell me plugs is temporary but my tires was okay for the time being before I dropped it to them.

Extremely disappointed with my experience here, not just with this dealership but with Hyundai entirely. Bad customer service, and car riddle with problems. They have not changed and I will definitely not be buying a Hyundai ever again. Take ownership of the issue your car have, in advance I already know they will not be reaching out to fix the issue because they have poor customer service. They know how to contact, until then I advice to stay clear of this dealership in Hyundai in general.

Jay was my salesman and out of all the years I’ve been getting a car this man was like why look at a used car go for a new one and get rebates. He was kind, friendly, gave suggestions, had an answer for question if not he made sure he got the answer. He detailed the car and was just there every step making sure you are very comfortable. Jay you are an awesome salesman. 💯

Extremely frustrating experience getting car serviced recently! Besides spending half a day figuring out what needed to get fixed and then them telling me tons of other things I didn’t know I needed to get fixed! Also they very repeatedly & aggressively tried to sell me a new car when I kept saying I did not want to buy a new car! I appreciate them making customers aware of things that may need fixing but I feel like they are totally upselling way more things than really needed to be fixed! I won’t be returning to this dealership ... Read More

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Google - Oct 16, 2026

Extremely frustrating experience getting car serviced recently! Besides spending half a day figuring out what needed to get fixed and then them telling me tons of other things I didn’t know I needed to get fixed! Also they very repeatedly & aggressively tried to sell me a new car when I kept saying I did not want to buy a new car! I appreciate them making customers aware of things that may need fixing but I feel like they are totally upselling way more things than really needed to be fixed! I won’t be returning to this dealership unless urgent! Now I’m walking out over $4500 when could have been fixed for cheaper for under $70 elsewhere. Frustrated to say the least!!!

My husband and I walked in with a trade and came out with a really nice truck. Jonathan was quick and straightforward and we loved our experience. Thank you Jonathan and Werner Hyundai!

I rarely write negative reviews. I prefer speaking directly with management to resolve concerns, but unfortunately, I could not locate a manager today. After nearly six hours at Werner Hyundai for the replacement of one brake light and two daytime running lights, I feel compelled to share my experience. My appointment was scheduled through the dealership's app for 10:30 a.m. I arrived at 10:20 a.m. and was initially met with no acknowledgment or eye contact. When I approached an employee, I was instructed to return to my vehicle. At 10:35 a.m., I was assisted and promised updates. By 1:00 p.... Read More

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Google - Oct 8, 2026

I rarely write negative reviews. I prefer speaking directly with management to resolve concerns, but unfortunately, I could not locate a manager today. After nearly six hours at Werner Hyundai for the replacement of one brake light and two daytime running lights, I feel compelled to share my experience. My appointment was scheduled through the dealership's app for 10:30 a.m. I arrived at 10:20 a.m. and was initially met with no acknowledgment or eye contact. When I approached an employee, I was instructed to return to my vehicle. At 10:35 a.m., I was assisted and promised updates. By 1:00 p.m., I was searching for information about my car. No one seemed able to provide an update. I eventually sat at a table working on a puzzle left for customers. Several sales employees approached me, but their conversations were sales-related. Not one asked whether I needed assistance or how long I had been waiting. At 2:26 p.m., my service employee assured me that my vehicle would be addressed within approximately 40 minutes. I appreciated that communication. Unfortunately, by 4:20 p.m., I was still waiting. I had skipped lunch because I was afraid to leave and miss an update. Meanwhile, customers who arrived after me had already departed. To his credit, my service employee sincerely apologized and offered me a complimentary tank of gas. I declined because I had just filled my vehicle, but I genuinely appreciated his kindness. I believe he did his best under difficult circumstances. My concern is not with this individual. It is with the dealership's overall communication and customer service. Another concern was overhearing employees discussing frustrations about their hours and paperwork. I will not identify anyone, but perhaps customer seating should be separated from employee offices. Customers should not overhear internal workplace complaints. I purchased my vehicle here and have referred numerous customers over the years. That makes this experience particularly disappointing. All three lights were ultimately replaced, and I appreciate the completed work. However, nearly six hours without consistent communication for a scheduled appointment is unacceptable. I am attaching photographs of the puzzle and the waiting area where I spent much of my afternoon. My intention is not to embarrass anyone but to highlight a problem that deserves attention. I intentionally did not photograph the two employees having concerns as again I think that this is more of a systematic issue than an individual issue. I sincerely appreciate the employee who tried to make things right. His apology was genuine, but one person's kindness cannot compensate for an entire day of poor communication. This is my first negative Google review, and I am saddened that it involves a dealership I previously trusted and recommended. After today, I cannot recommend Werner Hyundai with confidence. I would rather travel to another city for dealership-specific service than repeat this experience. I welcome a thoughtful response from management and would consider updating this review if my concerns are meaningfully addressed. Customer loyalty is earned over time, but maintaining it requires communication, consideration, and respect.

Went in for a for a regular appointment to have my oil changed, points checked, and tires rotated on Saturday 10/3/26. Service guy looked around the car and recommended and alignment because the tires on the OUTSIDE shows sign. I gotten to the dealership at 12:25 and wasn’t seen till a little after 1 while everyone walked around. My car was in the back until about after 2:30. I watched as my vehicle was driven into the back and was lifted up. The tech did record a video from the looks of it and did change my oil, but there was no tire ... Read More

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Google - Oct 5, 2026

Went in for a for a regular appointment to have my oil changed, points checked, and tires rotated on Saturday 10/3/26. Service guy looked around the car and recommended and alignment because the tires on the OUTSIDE shows sign. I gotten to the dealership at 12:25 and wasn’t seen till a little after 1 while everyone walked around. My car was in the back until about after 2:30. I watched as my vehicle was driven into the back and was lifted up. The tech did record a video from the looks of it and did change my oil, but there was no tire rotation that was done. Dealership states that I received the video and I did not. The dealership has stated that they recommended me getting new tires and that I said no to it, but the recommendation was for an alignment. They also told me that they did do a tire rotation, but to do a tire rotation and not notice this ball spot with the wires being exposed and not immediately stopping me is a lack of technician care. I contacted the dealership to discuss rectifying this and was met with the service tech, the person above them, and the service manager telling me that a tire rotation is done and that no wires were exposed in the video that I was supposed to get, but did not receive. Each one gave a sign of frustration when speaking with them and was basically telling me that I don’t know what I’m talking about because this is what was done and that I was told about a recommendation. If this is what they called a recommendation on a bad tire after it has popped shortly after leaving the dealership then the tech service is terrible needs to be reviewed and needs to have better proper training so that the customers can be notified when life or death problems are going on with their vehicle that can cost them to have a terrible accident. The service manager even told me that they would not put nor leave a bad tire at the front of the vehicle which this tire was on. I don’t understand why I was meant with such backlash on trying to make sure this problem get rectified and the technicians no proper training and get exactly what us as the customers want done when we requested, instead, I was met with more pricing for over $200 which is more than what the alignment would’ve cost me to do if this was noted. I feel as if this is a terrible job done by this dealership and that they do not value the feedback north want to help their customers. They only care about up charging and over pricing for problems that could’ve been dealt with at the time of the appointment. I even stated to the service manager that I watched my car get rolled to the back, go to the second stall on the right hoist up for the oil change and dropped back down and took him back to detail. No tire rotation was done as I physically watched my vehicle. Do the whole service appointment. I do not recommend if you are somebody that want to be cared about and taken care of and not just expected to buy a new vehicle and spend money with them to make them seem happy. This dealership has always felt like that to me when walking in and being there is that they only care if you are spending money, they don’t care about your sake. NO PROFESSIONALS WORK HERE.

Cedric Nealy is a gift this Werner Tallahassee brand...Don't ever lose him at either location

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Josiah was amazing. He worked until I got a brand new car.

We had an exceptional experience at Werner Hyundai!! From our salesman Manny all the way to finance and management everyone was professional and respectful!! We ended up purchasing a 2026 Hyundai Elantra Limited and we couldn’t be happier with our new car and our entire experience!!

ABSOLUTE NIGHTMARE EXPERIENCE! While in their care, my front passenger seat was stolen, my car was sideswiped, and my door handle was broken, a diagnostic that i asked for FINALLY gets done after a month, and im still NOT ALLOWED to get a loaner. I wish this was not my reality. GOD AWFUL EXPERIENCE!

I’m very disappointed with my experience at Werner Hyundai. The dealership advertised a promotion stating that if you scheduled a test drive online and completed the test drive, you would receive a $50 gift card. I did exactly that. I scheduled the appointment online, received a confirmation call almost immediately, showed up for the appointment, completed the test drive, and even sat down afterward to discuss numbers on a vehicle. I ultimately chose not to purchase because of a combination of limited inventory and the dealership being unwilling to come to what I felt was a reasonable sales price. That ... Read More

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Google - Oct 2, 2026

I’m very disappointed with my experience at Werner Hyundai. The dealership advertised a promotion stating that if you scheduled a test drive online and completed the test drive, you would receive a $50 gift card. I did exactly that. I scheduled the appointment online, received a confirmation call almost immediately, showed up for the appointment, completed the test drive, and even sat down afterward to discuss numbers on a vehicle. I ultimately chose not to purchase because of a combination of limited inventory and the dealership being unwilling to come to what I felt was a reasonable sales price. That is completely separate from the advertised test-drive promotion. The problem is that no one ever offered or even mentioned the $50 gift card after I completed the test drive. I followed up afterward and spoke with multiple people. Two separate employees told me they would take care of it. I was later contacted again for a follow-up about my experience, brought up the missing gift card yet again, and was told it would be mailed to me. It has now been well over a month, and I have received nothing. At this point, the issue is no longer the $50. It is the fact that the dealership advertised an incentive to get customers in the door, I fulfilled the requirements, and then I was repeatedly told the matter would be handled when it apparently was not. That leaves a very poor impression and makes the promotion feel misleading. If you advertise something to customers, you should honor it. And if multiple employees tell a customer they are going to fix an issue, they should follow through. I would have had much more respect for the dealership if someone had simply handled this properly the first time.

Very professional sales people. It was great working with Cedric, he is very knowledgeable of all of the products they offer. I was very impressed also with the cars they had and the warranties they offer.

Cedric knew the exact questions to ask, needs vs wants, to help my daughter decide on the best car for her. My role was simply to finance the purchase in the supportive dad kinda way. Cedric's techniques and know-how were fantastic! My daughter is very happy with her Elantra, with a sunroof. Thank you, Werner Hyundai!

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I had a 50,000 mile service done on my wife's car there and my service writer was Richie McMullen a very solid guy very knowledgeable, kind and polite young man who showed total professionalism in his job! I would encourage everyone who goes there to ask for this young man !

This is my first review. Ever. Jay and Jessica were both absolutely incredible—before, during, and after my purchase. They were immediately responsive to absolutely everything I asked for. Saying that they were ‘beyond helpful’ is an understatement. Working with them was a pure pleasure. Thank you so very much, Jay and Jessica!

Dear Werner Hyundai Team, Thank you for the excellent experience purchasing my new 2026 Hyundai Santa Fe. I’m enjoying my vehicle and truly appreciate your help throughout the process. I’m very happy I chose Werner Hyundai!

Werner Hyundai was great to work with and especially with Craig while we were purchasing our new car.

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I am writing to share my sincere gratitude for the exceptional service provided by Trey Swatts. I can't thank Trey enough for the time and effort he put into turning a frustrating situation into a positive one. After being transferred to Trey, instead of placing me back on hold or transferring me to another advisor, he simply took care of the issue directly. His dedication and helpful attitude were greatly appreciated.

Dusty Rudd was an exceptional example of what a sales rep should be. Patient, professional, informative, straight forward, accommodating, and personable. This is the second vehicle we've bought from Werner Hyundai and highly recommend Dusty & Werner.

Craig was great!! Very helpful and attentive!!

If you’re looking for GREAT customer service, Werner Hyundai is apparently the place to go! Nothing says “we value our customers” quite like taking over TWO MONTHS to diagnose an issue with their vehicle, handing them a loaner, and then having Crystal Hamlin threaten to report that same loaner as STOLEN—followed by the professional customer-service move of simply hanging up on them. Because clearly, when a customer is frustrated after waiting two months for their car to be diagnosed, the appropriate response is threats and a dial tone. Truly an impressive level of incompetence and customer service. Five ... Read More

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Google - Sep 15, 2026

If you’re looking for GREAT customer service, Werner Hyundai is apparently the place to go! Nothing says “we value our customers” quite like taking over TWO MONTHS to diagnose an issue with their vehicle, handing them a loaner, and then having Crystal Hamlin threaten to report that same loaner as STOLEN—followed by the professional customer-service move of simply hanging up on them. Because clearly, when a customer is frustrated after waiting two months for their car to be diagnosed, the appropriate response is threats and a dial tone. Truly an impressive level of incompetence and customer service. Five stars for the audacity. Zero stars for the actual service.

The best dealership in Leon County I had a great experience and very friendly welcome my sales person was awesome and very knowledgeable of there vehicles.

My experience with Craig Auerbach was very pleasant. craig explained every step in a professional and courteous way. Craig is very knowledgeable and helpful myself and my wife through the whole process. Again thank you to the employees of Werner and especially Craig Auerbach for a pleasurable experience. Byron Meadows

I cannot recommend this dealership for service. Though I am still under Hyundai warranty this dealership refused to submit my vehicle for a warranty repair stating the damage to an underbody heat shield was the result of road debris. The dealership themselves provided images that show no evidence of damage other than the heat shield. No evidence or marks of road debris hitting the underbody which they claimed. What is very obvious is that a plastic fastener that held the heat shield up separated from the underbody of the vehicle at just shy of 49K miles, a warrantied item that ... Read More

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Google - Sep 14, 2026

I cannot recommend this dealership for service. Though I am still under Hyundai warranty this dealership refused to submit my vehicle for a warranty repair stating the damage to an underbody heat shield was the result of road debris. The dealership themselves provided images that show no evidence of damage other than the heat shield. No evidence or marks of road debris hitting the underbody which they claimed. What is very obvious is that a plastic fastener that held the heat shield up separated from the underbody of the vehicle at just shy of 49K miles, a warrantied item that should not fail. To top it all off they want to charge me just shy of $3000 for a repair which honestly could be done with J-B Weld. We have been going back and forth with the dealership and involved Hyundai Customer Care whom they also would not submit a warranty claim with. This has been ongoing for two weeks, during which time Uber was needed to be used daily, an additional expense. Unfortunately, due to this dealerships lack of care I will have to repair my vehicle at an independent repair shop. This whole situation has soured my opinion of Hyundai and Werner Hyundai. I will get back on this post once I have an estimate from another location, so you all can see the cost differential.

My wife and I went in on Sunday looking for a pre-owned Palisade. Josiah Solomon (sales agent) and Daniel Diacont (business manger) took care of us. Josiah brought several cars right to the front of their store and had them cooled and ready for us to test drive. Once we decided on the one we wanted, Daniel assisted in closing the deal that worked for us. The car did not have any floor mats and Daniel took care of that too. I would recommend the Werner team. Our experience was easy and fast. In and out of there in 3 hours.

I'm leaving this review due to the mistreatment my father-in-law, Terry Taczak, experienced at this dealership. My FIL is in his 70s and was in urgent need of a vehicle when he came to Werner Hyundai for help, bringing along my sweet MIL who has dementia for the painful hours he was there. Having worked in a dealership myself, I know there are several types of sales persons... unfortunately my husband and I were unable to attend (due to me being in hospital) to make sure my FIL didn't get the typical dishonest salesman who cares only about ... Read More

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Google - Sep 10, 2026

I'm leaving this review due to the mistreatment my father-in-law, Terry Taczak, experienced at this dealership. My FIL is in his 70s and was in urgent need of a vehicle when he came to Werner Hyundai for help, bringing along my sweet MIL who has dementia for the painful hours he was there. Having worked in a dealership myself, I know there are several types of sales persons... unfortunately my husband and I were unable to attend (due to me being in hospital) to make sure my FIL didn't get the typical dishonest salesman who cares only about hitting his numbers each month. Jay Eittienne was the young man who smooth talked my FIL by making all sorts of promises. Nearly 5 days later, my FIL still does not have the car he signed for. We conversed with my FIL, Terry Taczak, over the phone several times while he was at the dealership working through the purchasing process. I encouraged him to ask many questions and to ask to be shown the vehicles history (since he was buying used). Thank goodness he did, because Jay was not forthcoming about some of the damage previously done to the vehicle. Thankfully, it was nothing major from what he told my FIL (bumper and cosmetic issues mostly). Is that not a sign of more dishonesty to come? It was. Having no way to bring the vehicle home and also get his current vehicle home, Jay promised to 'valet' the vehicle home for him. Low and behold, he was suddenly unable to due to a broken brake light. He passionately guaranteed this was a minor fix and would be handled immediately so the car could be delivered the next day. That never happened. Terry got ahold of a manager named Mike who made promises to make things right but it would take another day. Day 3 passed and, shocker, the manager is just as dishonest as his salesperson. Suddenly today, on the fourth day of withholding the vehicle from my FIL, there's a mechanical issue but the car will be delivered by Jay himself at 8pm. 20 minutes til 8pm Jay calls saying he was told to stay to get another sale by his supervisor. Perhaps this dealership operates differently than the dealership I worked for, but I'm used to the salesperson deciding to work late to get extra sales or to try to keep up with the quota for the month, not the manager commanding them to stay. Either way, more dishonesty and lack of professional customer service. I am enraged by the mistreatment of my FIL, the empty promises, twisted stories, and deceitful games being played. Werner Hyundai must run a very shady, money hungry operation since it employs people who see customers as numbers to be counted then forgotten rather than valuable people who entrust their business to them. Disgusting. If my FIL does not have his purchased vehicle by tomorrow, we will be escalating this further. He is without reliable transportation as the only driver in his household with a wife who has dementia and depends on him. Jay Eittienne and Mr Mike the manager are essentially abusing the elderly... counted him as a number and didn't give him a second thought. Hopefully the owner of the establishment is a better person than those employed there...

Exceptional service from Dylan Fudge and the Werner Hyundai service team! My daughter is an FSU student and the check-engine light came on in her 2024 Hyundai Kona right before Labor Day weekend. Since I'm several hours away, I was understandably concerned, especially after having the code checked and learning the vehicle had a cylinder misfire. I finally connected with Dylan in Service at 2:30 on a Friday afternoon heading into Labor Day weekend. I fully expected to be told that they couldn't get her in until the following week. Instead, Dylan simply said, “Tell her to bring it in.” ... Read More

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Google - Sep 4, 2026

Exceptional service from Dylan Fudge and the Werner Hyundai service team! My daughter is an FSU student and the check-engine light came on in her 2024 Hyundai Kona right before Labor Day weekend. Since I'm several hours away, I was understandably concerned, especially after having the code checked and learning the vehicle had a cylinder misfire. I finally connected with Dylan in Service at 2:30 on a Friday afternoon heading into Labor Day weekend. I fully expected to be told that they couldn't get her in until the following week. Instead, Dylan simply said, “Tell her to bring it in.” My daughter headed straight to the dealership, and when she arrived, they were already expecting her and knew why she was coming in. They got the Kona in, diagnosed the issue, completed the repair, and had her back on the road in about an hour. As a parent with a daughter away at college, that level of service means more than I can express. Dylan didn't give us the runaround or make us wait days for an appointment. He recognized the situation, made room for her late on a Friday afternoon, and made sure she was taken care of. A huge thank you to Dylan and the Werner Hyundai team for taking such great care of my daughter. This is what exceptional customer service looks like. Five stars without hesitation! ❤️

Jay is a great guy! Hell help you with anything!

Great customer service and I went to Josiah Solomon who help me drive away with a new car

Nesly, Yezi, and Danny were all great

I followed Werner Hyundai's instructions and am now being penalized for doing so. Last year, I brought my vehicle to Werner Hyundai regarding peeling paint covered by Hyundai's Z05 extended paint warranty. A Werner employee told me they did not handle the paint work there and instructed me to go to 850 Auto. I did exactly that. In fact, I went to 850 Auto multiple times because they needed to retake the photographs for the claim. I was specifically assured that I had complied with the warranty deadline because I brought the vehicle in and had the photographs taken. I ... Read More

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DealerRater - Aug 29, 2026

I followed Werner Hyundai's instructions and am now being penalized for doing so. Last year, I brought my vehicle to Werner Hyundai regarding peeling paint covered by Hyundai's Z05 extended paint warranty. A Werner employee told me they did not handle the paint work there and instructed me to go to 850 Auto. I did exactly that. In fact, I went to 850 Auto multiple times because they needed to retake the photographs for the claim. I was specifically assured that I had complied with the warranty deadline because I brought the vehicle in and had the photographs taken. I was told, essentially, that as long as I had brought it in before the deadline, I was covered, but that the actual repair could take a long time because there were so many claims. I then spent the better part of a year waiting and repeatedly trying to get updates. When I finally reached someone at 850 Auto about getting the paint work completed, 850 Auto sent me back to Werner Hyundai. Werner took yet another set of photographs — the third set in total — and Dylan Fudge told me I would hear back regarding the warranty. I never received that promised call. After I explained this entire history to Werner's warranty manager, Dee, I was told that I am now supposedly too late for warranty coverage and that the best they can do is treat the repair as "goodwill." I found their tone dismissive and unhelpful, particularly after I explained that I had followed Werner’s instructions and had been trying to resolve this for a year now. Even more frustrating, I was told that 850 Auto is not an authorized body shop. Then why did Werner Hyundai send me there in the first place? I did not independently choose 850 Auto. I went there because Werner Hyundai instructed me to go there. I followed the instructions I was given, had photographs taken multiple times, repeatedly sought updates, and relied on the assurance that I had met the deadline. Now, after all of that, I'm being treated as though I simply showed up late and Werner is doing me a favor by considering "goodwill" assistance. My experience has involved being sent back and forth, repeated photographs, promised callbacks that never came, conflicting information, and an enormous amount of unnecessary effort just to obtain the paint repair I originally approached Werner about before the deadline. I have escalated the matter and retained documentation of my attempts to resolve it. I will update this review if Werner Hyundai ultimately resolves the situation appropriately.

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I’ve gotten my last four vehicles from Werner. Usually after your second service there, they -the folks that sell you that car-usually forget your face, but this last fellow that sold me my current car, Jay (Jemir is his actual name)….more than 8 months after he sold me my car…he still seeks me out to exchange pleasantries. And I will say, he went above and beyond for me when he sold me this car. I would recommend him to everyone! I am sure there arenother sales guys and gals here that are just as wonderful, but as for ... Read More

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Google - Aug 29, 2026

I’ve gotten my last four vehicles from Werner. Usually after your second service there, they -the folks that sell you that car-usually forget your face, but this last fellow that sold me my current car, Jay (Jemir is his actual name)….more than 8 months after he sold me my car…he still seeks me out to exchange pleasantries. And I will say, he went above and beyond for me when he sold me this car. I would recommend him to everyone! I am sure there arenother sales guys and gals here that are just as wonderful, but as for me, if I ever have to buy another car, I know that I will personally go straight to Jay. He represents Werner very well. The best that they’ve got. I also want to take some time to mention another fresh face at Werner, Trey, over in service—very nice and pleasant guy. These two gems, here at Werner.

Craig Auerbach sold my sister a brand new 2026 Hyundai Elantra and he made the process so effortless …thank you Craig for being great at what you do …thankful to be apart of the Hyundai family

Craig Auerbach did a great job making our car purchase happen. He was attentive and listened to what we had to say. He was able to get the car priced the way we wanted. And he came in on his day off to seal the deal. If you’re looking to buy a car, see Craig.

Craig Auerbach was very helpful as we purchased a car from Werner Hyundai. He even came in on his day off to complete the purchase. Thank you Craig. Also Major Low was great with the financial paper work.

VERY VERY good customer service. No doubt

I am extremely disappointed with how Werner Hyundai has handled my white-paint warranty issue. I originally brought the peeling-paint problem to Werner Hyundai while the warranty extension was still in effect. Werner directed me to 850 Auto, where the vehicle was inspected and photographed. I followed the instructions I was given, returned for additional photographs when requested, and repeatedly followed up when no one contacted me. I continued pursuing the same paint-warranty issue through Werner afterward. Werner is now treating the matter as a discretionary goodwill request rather than a warranty claim because its own records supposedly do not show that ... Read More

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Google - Aug 26, 2026

I am extremely disappointed with how Werner Hyundai has handled my white-paint warranty issue. I originally brought the peeling-paint problem to Werner Hyundai while the warranty extension was still in effect. Werner directed me to 850 Auto, where the vehicle was inspected and photographed. I followed the instructions I was given, returned for additional photographs when requested, and repeatedly followed up when no one contacted me. I continued pursuing the same paint-warranty issue through Werner afterward. Werner is now treating the matter as a discretionary goodwill request rather than a warranty claim because its own records supposedly do not show that I presented the issue before the deadline. That is exactly what I dispute. I timely brought the issue forward, followed Werner’s directions, and continued following up throughout the process. I do not believe a customer should lose warranty treatment because a dealer-directed referral, inspection, photographs, or claim were not properly documented or processed internally. What has been especially frustrating is being repeatedly told that Werner “understands my concerns” while the substance of those concerns has not been meaningfully addressed. In my experience, those assurances have felt empty because I have not seen a serious effort to investigate the earlier visits, contact 850 Auto, or reconcile the history I provided with the current position that I supposedly came forward too late. I have had to repeatedly pursue updates myself rather than receiving the follow-up I was told to expect. I have now escalated the matter to Hyundai Consumer Affairs and appropriate third-party consumer-dispute channels. I hope Werner Hyundai ultimately investigates the full timeline and resolves the matter appropriately. Until then, this experience has seriously affected my confidence in Werner Hyundai’s warranty and service process.

Great experince buying my new car here. There was non of that pressure you feel from some other dealerships. They listened to what we wanted in the car and the price we were looking to pay. They met both! Dusty, sales consultant and Major, finance manager were great to work with.

Mannie was amazing and answered all questions I had and he had me and my family laughing the whole time… he was dancing and kept the time going by even tho we waited awhile for managers to run numbers and get everything finalized.

My service Advisor handled my service perfectly had my car fixed And ready to go just remember it takes time to fix cars today give them a little break too !!!!

Great service

I can’t say enough about Craig Auerbach. Not only did he sell me the car we were looking for in record time! He also made sure that all my requests for the sale were met. I really appreciate his patience and effort to make it happen! Come see him at Werner Hyundai. You won’t be disappointed!!

very professional

Had the best experience with Werner Hyundai. JT and the rest of the staff was awesome in working within our boundaries of purchasing a new vehicle we left today happy and with a new Vehicle. Thank you so much.

Craig Auerbach made buying a new car as pleasant a process as it could have been. He was patient, helpful, and did a great job explaining the differences in vehicles and prices in a way that made everything easy to understand. We didn’t feel pressured at all, and genuinely every person we spoke to at Werner Hyundai was friendly and helpful.

J was amazing and made the process very easy around my schedule

Jay pretty dang cool!! Give him a raise!

Jay is a amazing salesman. Applying pressure at all time. We love u Jay

Jay good salesman and best one at Werner Hyundai

Jay Etienne is the BEST!!! Great service and great personality! Made this entire process as painless as possible!

Jay is a great guy! Go to him!

The service department is extremely unprofessional. The service manager Crystal told me if I was so unhappy with their service I was welcome to take my truck to the Valdosta location from now. I don't think complaining about a 5 hour oil change should allow that kind of rude and disrespectful behavior towards customers. I will never buy from Werner again, just so I am not stuck with their service department.

Monte is great!!

An incredible sales person. Very kind and helpful

Jonathan was a great sales man . Even though we didn’t buy the car we will be back when we’re ready

JT at Werner Hyundai is one of the best sales person ever! He makes sure the customer is happy with their purchase!

Jay is the best sell person he helped us threw it all he’s the coolest guy an very professional 😌😌

Does not give proper information. Then a week and a half later after you have the car they demand a down payment not stipulated in original contract or the car back in 48 hours. If this was communicated properly before the time it would be understandable. They do it for the sal for the day. I would be ashamed for giving people false hope.

Came to the dealer ship for oil change dropped off vehicle and wasn't made aware of the $100 fee .My service adviser should have mentioned to me that I'd exhausted all my courtesy changes. Instead when I picked up my car there was a $100 service fee.Ill not refer this dealership to my friends or family. I purchased 3 vehicles there but never until now received shady practices. I'll be sure to post my experience on my social media account.

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* 1 Star - Warning: Do Not Trust This Dealership New college grad was sold nearly $4,000 in add-ons without his knowledge by the finance manager—and it took 100 days to get the money back. Proceed with extreme caution. Our family currently owns three Hyundais and one Kia (all 2022 or newer), so we are very familiar with the brand. Major Lowe, in the finance office, controlled the environment and rushed through the paperwork. He asked about music preferences, then played it at an elevated volume—creating distraction. More concerning, during the paperwork process: • Pages were flipped quickly • The top portions of documents (showing ... Read More

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Google - Jul 17, 2026

* 1 Star - Warning: Do Not Trust This Dealership New college grad was sold nearly $4,000 in add-ons without his knowledge by the finance manager—and it took 100 days to get the money back. Proceed with extreme caution. Our family currently owns three Hyundais and one Kia (all 2022 or newer), so we are very familiar with the brand. Major Lowe, in the finance office, controlled the environment and rushed through the paperwork. He asked about music preferences, then played it at an elevated volume—creating distraction. More concerning, during the paperwork process: • Pages were flipped quickly • The top portions of documents (showing product details and pricing) were covered or obscured • No clear explanation of add-ons, costs, or that they were optional • No fair opportunity to review or understand what was being signed The result: • Service Contract (10 yr / 100K miles): $3,014 • Tire & Wheel Protection (5 yr): $889 Total: $3,903 + tax added without informed consent This was a controlled process that prevented informed consent, especially concerning given he is a 23-year-old first-time independent buyer. What followed made things worse: • Emails sent next day to multiple individuals (including Mr. Lowe) went unanswered • Phone calls were avoided for nearly two weeks • We were repeatedly told people were “not available” Eventually reached a manager only by calling from another number. We were told to return in person to cancel the add-ons. • Cancellation forms weren’t ready until 26 days later • Refund took another 7–8 weeks • Total time to resolve: ~100 days Even after that, the dealership initially refused to refund the sales tax, claiming “we don’t do that.” Only after I pushed back and referenced the Florida Department of Revenue did they issue the payment. Throughout this entire process, Mr. Lowe never contacted us or took any accountability. This experience reflects: • Lack of transparency in the finance process • Questionable sales practices • Failure to respond or resolve issues professionally To Werner Hyundai: You had every opportunity to fix this quickly—you chose not to. To buyers: This may be the only Hyundai dealership in Tallahassee, but I strongly recommend you either go elsewhere or be extremely cautious. Read every document carefully and do not allow yourself to be rushed. I have full documentation of emails, call logs, and contracts to support everything stated here. I will also be filing complaints with Hyundai corporate and the State of Florida.

My wife and I bought a vehicle from this dealership in May. We live in South Carolina so when we went to go pick up the vehicle we were told by Major Lowe (finance manager) that they would need to collect an additional $1,198.35 for the “anticipated” property tax. Long story short, the title work was taking longer than expected and I had to help them get my wife’s property tax invoice, which it ended up being only $313.31. When I inquired about a refund for the excess amount, I WAS IGNORED AND GHOSTED. There was NO ACKNOWLEDGEMENT that they would ... Read More

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Google - Jul 8, 2026

My wife and I bought a vehicle from this dealership in May. We live in South Carolina so when we went to go pick up the vehicle we were told by Major Lowe (finance manager) that they would need to collect an additional $1,198.35 for the “anticipated” property tax. Long story short, the title work was taking longer than expected and I had to help them get my wife’s property tax invoice, which it ended up being only $313.31. When I inquired about a refund for the excess amount, I WAS IGNORED AND GHOSTED. There was NO ACKNOWLEDGEMENT that they would work on it whatsoever after MULTIPLE emails and phone calls. If you want to get ripped off and then ignored this dealership is right for you. Would never recommend to anyone.

Very poor experience with the service department. My service advisor was very unprofessional, non communicative and I was advised that I would get a full report from my diagnostic test I had them run and paid $234 for and instead I got paperwork that has no useful data for anything. I was told this diagnostic test would allow me to take it elsewhere if I opted not to do the repairs with them so I agreed but I never even received one. It does not list anything that they did, just part numbers with no names of the part. I took ... Read More

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Google - Jul 7, 2026

Very poor experience with the service department. My service advisor was very unprofessional, non communicative and I was advised that I would get a full report from my diagnostic test I had them run and paid $234 for and instead I got paperwork that has no useful data for anything. I was told this diagnostic test would allow me to take it elsewhere if I opted not to do the repairs with them so I agreed but I never even received one. It does not list anything that they did, just part numbers with no names of the part. I took the papers to another shop for a quote and they had no idea what was even done to my car or what could be wrong with it based off the minimal information given and stated I will need to run another diagnostic with them as they have no pertinent info to go off of from this report. I will never set foot in this dealership again after today's experience.

I bought a Hyundai Santa Cruz two months ago, it only has 5k miles on it, and it has a transmission issue that is verified by another shop but they refuse to honor their warranty and fix the problem. When I brought the car in they tried to charge me a $199.99 diagnostic fee and when I drove with their technician he didn’t have any equipment with him to see any data from the transmission and wasn’t even in uniform. Their shop is nothing but hacks at best. This dealership will not even call you back unless you get ... Read More

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Google - Jun 19, 2026

I bought a Hyundai Santa Cruz two months ago, it only has 5k miles on it, and it has a transmission issue that is verified by another shop but they refuse to honor their warranty and fix the problem. When I brought the car in they tried to charge me a $199.99 diagnostic fee and when I drove with their technician he didn’t have any equipment with him to see any data from the transmission and wasn’t even in uniform. Their shop is nothing but hacks at best. This dealership will not even call you back unless you get their corporate department involved. Management seems interested but anyone below is completely uninterested in helping.

Just dont do it. If you are thinking of buying a Hyundai dont. At least not from here. Unless you want to wait four hrs for an oil change when you have the first appt at 8am. They will lie and say the work was done then 3 days later the same issue will happen and turns out they didnt even do the work THEY SAID THEY DID. Then they will make you wait another 4 hrs to fix the problem they were already supposed to fix. If you don't want to deal with all the headaches that WILL HAPPEN, then ... Read More

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Google - Jun 17, 2026

Just dont do it. If you are thinking of buying a Hyundai dont. At least not from here. Unless you want to wait four hrs for an oil change when you have the first appt at 8am. They will lie and say the work was done then 3 days later the same issue will happen and turns out they didnt even do the work THEY SAID THEY DID. Then they will make you wait another 4 hrs to fix the problem they were already supposed to fix. If you don't want to deal with all the headaches that WILL HAPPEN, then just dont buy from them. WISH I DIDNT. Go to Toyota or Nissan or Kia..anywhere. I will never buy another Hyundai, I will never recommend Hyundai. If anyone asks what vehicle to buy I will say anything but a Hyundai.

Received A Flyer For Tent Sale, I Had A Winning Number For 2500 Instant Cash, No purchase Necessary. When I Get There They Tell Me I Have Be In A Raffle For The Money. No Where On Flyer It Says Anything About A Raffle. Sounds Like Scam To Me.Then They Gave Me A 5$ Walmart Card. I Spent More Than That On Gass To Get There.

I usually don’t leave bad reviews because I understand how difficult the service industry can be. However, my patience after 8 months of an unresolved warranty claim, absolute lack of communication from the service department, and complete disregard and lack of consideration for my time has completely withered away. I can’t tell you how many times I have tried to get ahold of any human at this department to get a warranty claim scheduled for service because you better believe they won’t be following up or making progress on their own initiative. Apparently Tre is the only employee ... Read More

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Google - May 16, 2026

I usually don’t leave bad reviews because I understand how difficult the service industry can be. However, my patience after 8 months of an unresolved warranty claim, absolute lack of communication from the service department, and complete disregard and lack of consideration for my time has completely withered away. I can’t tell you how many times I have tried to get ahold of any human at this department to get a warranty claim scheduled for service because you better believe they won’t be following up or making progress on their own initiative. Apparently Tre is the only employee at Werner Hyundai who has authorization to file, track, and relay any information whatsoever about Genesis warranty claims. Which isn’t a problem.. except the fact the Tre hardly exists. You cannot get this man to answer at any hour of any given day of the week. I’ll save you the pain of my 8 month experience, hours of waiting on hold, transfers to service managers and dealership employees only for no one to ever pick up the phone, voicemails with not a soul to call me back. I finally get a call from Crystal about scheduling my warranty appointment in April of 2026. We get the appointment scheduled for May 15, 2026. Since I’m driving from several hours away, I have to take days off work to come to this dealership, which is not a problem. I call ahead several times the week before and the week of to confirm my appointment. Even text confirmation. I take a day off work, drive to the dealership and drop my car off 2 days in advance for my warranty appointment since they did not have an estimated start and completion time on May 15th and the warranty servicer could show up to complete the work at any given time throughout the day because it is through a 3rd party company. Which by the way I’ve called this 3rd party company myself to try and get an update. The warranty claim was approved back in fall of 2025. Desperately, I attempted scheduling the warranty appointment myself and of course it can only be scheduled by the dealership but it was worth a try. So.. anyway.. no problem, I drop my vehicle off early. What do you know the 15th comes and goes, no notice, no update, no response on the status of my vehicle. Saturday morning comes, I spent hours calling and calling trying to get an update from anything that breathes, I’m placed on hold, I’m transferred to Tre several times because he’s the only one who can answer any questions apparently, and I finally get a text from Tre that my vehicle can be picked up but the warranty service needs to be rescheduled……………. you have got to be absolutely joking me……………….. Who runs this dealership?!!!?!! You really can’t make this up.

Just dropped my Ioniq 5 off for a routine service and diagnosis of safety feature warning lights. Was told 24-48 hours just for a diagnosis. Is this the 'Werner Way'?

Purchased this car 14 months ago. My car has a malfunction with the driver panel which does not roll down windows or move mirrors.I brought my car in to get repaired. I was told the problem was resolved . Windows rolled down when I came to pick the car up. Literally a hour later all windows stopped rolling down and mirrors will not move. I called Hyundai in Tallahassee where I purchased the car. Spoke with the service manger he stated “ Well take your car to another dealer and let them see what we did wrong”. It’s still April 23rd ... Read More

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Google - Apr 23, 2026

Purchased this car 14 months ago. My car has a malfunction with the driver panel which does not roll down windows or move mirrors.I brought my car in to get repaired. I was told the problem was resolved . Windows rolled down when I came to pick the car up. Literally a hour later all windows stopped rolling down and mirrors will not move. I called Hyundai in Tallahassee where I purchased the car. Spoke with the service manger he stated “ Well take your car to another dealer and let them see what we did wrong”. It’s still April 23rd and my windows don’t roll down and mirrors don’t move. I brung my car there twice to fix the issue and it’s still not fixed. Don’t forget the part where they say Loaners are included in my contract “ if available now they say”. I never received a loaner from any of the locations I had my car serviced. Tefari R. was my service rep

Very disappointing experience at Werner Hyundai. I went in to look at a 2024 Hyundai Kona vehicle that was clearly advertised online for $20,000. Once I got there, the price started changing quickly. First it showed $23,987, and by the time we sat down, the total jumped to over $32,000. They added a “Werner Way Package” for almost $3,000 and said it was required, along with other fees that were not clearly explained upfront. I spoke with the manager, Colleen, about the pricing and the online listing changing. She told me they have no control over the online price and that it “just changes,” which ... Read More

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Google - Apr 22, 2026

Very disappointing experience at Werner Hyundai. I went in to look at a 2024 Hyundai Kona vehicle that was clearly advertised online for $20,000. Once I got there, the price started changing quickly. First it showed $23,987, and by the time we sat down, the total jumped to over $32,000. They added a “Werner Way Package” for almost $3,000 and said it was required, along with other fees that were not clearly explained upfront. I spoke with the manager, Colleen, about the pricing and the online listing changing. She told me they have no control over the online price and that it “just changes,” which honestly didn’t make sense and made the situation more frustrating. The most concerning part was watching the online price change in real time while we were sitting there. Even CARFAX reflected the $20,000 price. I also have photo proof of both listings while I was sitting there. Overall, this experience felt misleading and dishonest. I understand taxes and normal fees, but forcing add-ons and changing prices like that is not transparent. I would strongly advise others to be cautious and document everything if considering doing business here. Overall, not a good experience.

Transported 2021 RAM 1500 for them in January, still got no payment. They're always on the voicemail, no call back

I honestly cannot say enough negative things about our experience with this dealership. What should have been an exciting purchase turned into an ongoing, frustrating ordeal that has dragged on for over a year. My wife and I purchased a vehicle from here, and not long after, we began noticing serious issues with the paint. It started chipping far sooner than it ever should on a newer vehicle. Come to find out, this is tied to a recall—so you’d think getting it addressed would be straightforward. It has been anything but. For over a year, we’ve been ... Read More

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Google - Apr 11, 2026

I honestly cannot say enough negative things about our experience with this dealership. What should have been an exciting purchase turned into an ongoing, frustrating ordeal that has dragged on for over a year. My wife and I purchased a vehicle from here, and not long after, we began noticing serious issues with the paint. It started chipping far sooner than it ever should on a newer vehicle. Come to find out, this is tied to a recall—so you’d think getting it addressed would be straightforward. It has been anything but. For over a year, we’ve been given the runaround. Every time we follow up, it’s the same story—delays, excuses, lack of communication, and no real sense of urgency. Meanwhile, we’re stuck making significant monthly payments on a vehicle that looks worse and worse over time. The paint condition is honestly embarrassing, and it’s incredibly frustrating knowing it’s a known issue that just isn’t being handled properly. What makes this even worse is the lack of accountability. Instead of taking ownership and making this right, it feels like we’re being brushed off and strung along indefinitely. Getting clear answers or timelines has been nearly impossible, and we’re left feeling completely ignored as customers. At this point, it’s not just about the paint—it’s about the overall experience. Buying a vehicle is a major financial commitment, and we expected a basic level of service and follow-through. Instead, we’ve been left dealing with a problem that should have been resolved months ago. If you’re considering buying from here, I would strongly recommend thinking twice. Our experience has been exhausting, disappointing, and completely unacceptable.

Had the absolute worst experience with a salesman named Dusty, he was very arrogant and acted as if he could care less whether i was there or not. It was as if me being there was an inconvenience to him.

I brought my car in for an oil change and tire rotation, but based on what I personally observed, the tire rotation was not done. I watched the service through the customer viewing window where the service area is visible. I saw the oil change being performed, but I did not see the tires get rotated. The car went in, the oil was changed, and the car came back out without the tires ever being touched. I immediately raised this with the advisor, Crystal, who said she was an advisor manager. She insisted everything had been done properly. I explained ... Read More

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Google - Apr 4, 2026

I brought my car in for an oil change and tire rotation, but based on what I personally observed, the tire rotation was not done. I watched the service through the customer viewing window where the service area is visible. I saw the oil change being performed, but I did not see the tires get rotated. The car went in, the oil was changed, and the car came back out without the tires ever being touched. I immediately raised this with the advisor, Crystal, who said she was an advisor manager. She insisted everything had been done properly. I explained that I had watched the service myself and the tire rotation was not performed. She left to check and later returned claiming she had confirmed on video that it was done. When I asked to see the video, another employee said there was no video. At that point, I felt I was being misled. I insisted on receiving the tire rotation I paid for, but then was told I would have to wait another 1.5 to 2 hours while they checked whether it had been done. I declined because I had already watched the service myself. This was especially concerning because I previously had another service visit here that also left me questioning whether all paid work had actually been completed. Based on my experience, I would strongly encourage others to watch carefully and verify that the services they pay for are actually performed. No one followed up with me afterward. Will never ever purchase from there again.

I feel like we are getting ripped off when it comes down to our cars getting service. We pay more than expected then they don’t have no good variety of snacks. I have heard a lot of people say they not good for business

I was not pleased with my service at Hyundai dealership. I was told I needed a compressor for my a/c for about 2,000.00. I got a second opinion at Tire plus. Nothing was wrong with my compressor. I don't trust them.

Dusty Rudd and the rest of the staff is awesome. I have bought several cars here over the years and of course serviced them. Overall, I would highly recommend checking them out.

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Horrible service department…I had an appointment at 12 for an alignment, sat waiting an hour before I was even addressed…my car sat in the bay for 4 hours with no movement . I asked how long it would take to even start the process and I couldn’t be given a timeframe…pay the extra it’s not worth the hassle…they also somehow lost my key cap and stated it was on when I dropped it off

Horrible customer service!!!! Trying to reach someone for over two hours can’t get ahold of anyone, what kind of dealership is this!!! Stay away!!

Had my husband car towed to the dealership for work to be done, it sat there for over 1 week before we heard from them. We called many times during that week and left messages and no call back. Finally I called that Friday evening got someone to answer me and they thought we had picked up the car but mistaken our vehicle for someone else’s. The car had not even been looked at or assessed. The following week the car was finally serviced and repair was began, they called my husband about it being completed and he asked if ... Read More

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Google - Feb 25, 2026

Had my husband car towed to the dealership for work to be done, it sat there for over 1 week before we heard from them. We called many times during that week and left messages and no call back. Finally I called that Friday evening got someone to answer me and they thought we had picked up the car but mistaken our vehicle for someone else’s. The car had not even been looked at or assessed. The following week the car was finally serviced and repair was began, they called my husband about it being completed and he asked if other repairs had been done but they hadn’t. Weirdly those things that also needed to be repaired do show up on the diagnostic test that was performed. They have poor communication with customers, do not call customers back or don’t answer the phone, and charge an astronomical amount in labor fees! Labor cost more than the repairs almost!

I deeply regret purchasing out my lease from Werner Hyundai in Tallahassee. I wish I spent my hard-earned money somewhere else, that takes better care of their customers. I was expecting a better experience from the sales team & the service team is no better. Highly disappointed.

I was there today at 7:28pm to ask about BlueLink and employees walked around but no one helped me. I would not recommend, unless it is an emergency.

Watch out for all the hidden fees! The pricing online is not what you will pay! Don't go onsite uninformed. They will roll all their 'extras' into the cost. It is all about the monthly payment, not what you are actually paying for the vehicle. I spoke to them over the phone and politely declined their inflated offer. The dealership has literally called or texted me 50 times, asking if I'm still interested!! REALLY!!! Bottom line...be careful!